Lost & Broken Replacement Program
Live without worry no matter where your adventure takes you. Our number one goal is to have your back better than any other brand, not just when you purchase, but as long as you need us after. That means we cover shades that are lost, broken, or damaged for any reason at all.
If you lose, damage, or break your shades, visit wegotyou.shadyrays.com to request a new, free pair through our warranty program. There is a processing fee of $8.89 for US replacements and $17.99 for International for each replacement. Purchased pairs may be replaced up to twice under the Lost & Broken Replacement Program. Original purchase must be verified by a team member for all manual replacement requests.
Lost & Broken Replacement Program will be for the same style/color if supplies are available. If the style you request is sold out, you will have the option to be notified when the style returns or choose another pair from the same collection.
Prescription: Lost coverage does not apply to prescription eyewear purchased prior to 9/15/2021. Lost and Broken replacement protection for orders placed on or after 9/15/2021 can be found here. All prescription orders are covered by a one-year scratch warranty which can be found here.
Covered if broken only (photo required): Snow Goggle, Snow Goggle lenses, React frames and lenses
Excluded: Apparel, accessories, mystery pairs as well as products received through promotional events.
The warranty only covers orders through shadyrays.com, our official Amazon listings, and approved retailers - thereby excluding other re-sellers
If your shades ever have an issue that is our fault such as a manufacturing defect or a problem that should not occur with normal use, we will replace your pair at absolutely no cost to you. There are no limits as to how many times a pair can be replaced under this warranty because we want to do everything that we can to make any craftsmanship issue right. This relates to all shades, snow goggles, and blue light glasses.
Examples of things not covered by our Craftsmanship Warranty:
Normal wear and tear
Lost or stolen shades
Lens scratches may be covered once within a year of purchase; not covered after 1 year or after previous lens scratch craftsmanship claim